On-Call Studio & Customer Support Engineer

Atlanta (Downtown)
4-6 hours per day
  • 4+ years of experience engineering with Pro Tools, with a solid grasp of signal flow
  • 2+ years experience in studio management
  • Basic understanding of signal flow / audio troubleshooting
  • Knowledge of RodeCaster Pro II
  • A refined ear for quickly identifying and addressing audio issues
  • Proficiency with Google Drive and is a plus
DonTaé Hodge (he/him)

The Right Fit

You have great time management skills, are naturally helpful and personable, are a self-starter, and have effective communication skills. You have a deep passion for high-quality audio. 

Our On-Call Studio & Customer Support Engineer will be required to communicate with Recordical members through our customer chat tool, via email, and in-studio, so being inherently kind, patient, and a proactive problem-solver is essential. 

You will use your talents in these ways:

  • Filling in on sessions when the Regional Studio Manager can’t do them 
  • Following our check-list to reset studios and check-in on studios multiples a week, or more often as needed
  • Collaborating with the team to address customer service issues as they arise, especially any that are directly related to engineering and technical concerns
  • Replacing broken or stolen gear


Our ideal On-Call Studio & Customer Support Engineer has the following values:

  • Clarity: Strong communication skills and a dedication to meeting deadlines
  • Ideas: Always thinking about ways we can improve on processes, as well as strengthen and expand the brand. 
  • Curiosity: You are naturally wired to research, explore, unearth, and discover.